Question 1

Roaming works but is slow and pricey — most travelers buy a local SIM or eSIM at the airport with their passport for cheaper, faster data.

Accepted Answer

Roaming usually works on major carriers but can be slow and expensive. Many travelers buy a local SIM (China Mobile, Unicom or Telecom) or an eSIM at the airport — cheaper data, faster speeds, and you can get one with your passport at arrivals.

Question 2

Get travel insurance covering medical treatment in China, emergency evacuation and trip cancellation; check the medical limit is enough for hospital care.

Accepted Answer

Choose a policy that covers medical treatment in China, emergency evacuation and trip cancellation — most international policies cover China, so check the medical limit is high enough for hospital care. Keep the policy number and emergency line saved on your phone.

Question 3

Message us on WhatsApp any time during the trip — directions, rebooking, restaurant picks, translation. Fast replies are the point of the service.

Accepted Answer

You're never on your own. Message us on WhatsApp any time during the trip — directions, rebooking, restaurant picks, translation, anything. We reply fast, because that's the whole point of semi-self-guided.

Question 4

Free-exploration days are flexible anytime; booked tours, tickets and guides can't change once confirmed. Daily plans swap easily, no fee.

Accepted Answer

Yes — your free-exploration days adjust easily, anytime. Booked group tours, attraction tickets or private guides can't change once confirmed, because they carry real costs. But swapping today's plan from A to B and back again? No problem, no fee.

Question 5

Yes, on request — we can arrange a private driver or guide to meet you, or send navigation and stay on chat until you arrive.

Accepted Answer

On request, yes. We can arrange a private driver or guide to meet you at arrivals or a station exit — or send precise navigation instructions and stay on chat until you arrive. Your choice, your comfort level.

Question 6

Semi-self-guided means you set the route and pace while a local planner handles planning, bookings, payments coaching and navigation guidance.

Accepted Answer

You set the route and the pace; we handle everything around it — planning, train and hotel bookings, payment coaching, and on-the-road navigation guidance. It's the freedom of independent travel with the safety net of a local planner who's got your back.

Question 7

Alipay or WeChat Pay rejecting? Usually a card-linking issue, a payment limit, or merchant acceptance. Check settings, try another card, or let us set it up properly first.

Accepted Answer

Most rejections come from three things: the card isn't linked correctly, you've hit a payment limit, or the merchant doesn't accept international cards. Check your wallet settings and balance first, then try a different card. We can walk you through the fix — or better, we help you set payments up properly before you leave.

Question 8

No English in your China destination? Use offline translation apps and Chinese-written addresses; on-call support translates photos and guides you in real time.

Accepted Answer

A translation app with offline packs (Google Translate downloaded before arrival, or Baidu Translate) covers most situations — plus having addresses written in Chinese. For the rest, our on-call support is your backup: take a photo, send it, and we translate and guide you in real time.

Question 9

Google Maps is blocked in China — use Amap (Gaode) or Baidu Maps, both with English modes, and save your hotel's Chinese name before arrival.

Accepted Answer

Use Amap (Gaode) or Baidu Maps — both have English-language modes and work reliably for walking, driving and public transport. Save the Chinese name of your hotel before arrival. And if you're ever unsure, just send us a screenshot — we give step-by-step directions before every leg of your trip.

Question 10

See a doctor in China: public hospitals in tourist cities have English-speaking international departments. Bring your passport; emergency number is 120.

Accepted Answer

Go to a public hospital — major ones in tourist cities have international departments with English-speaking staff. Bring your passport; the emergency number is 120. Travel insurance that covers medical treatment in China is strongly recommended, and we'll remind you of the hospital options before each city.

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